Our Privacy Policy

The Crown Pool Shop started in North Brisbane suburb of Redcliffe in 2005, as an extension of our pool building company, Crown Pools & Spas Construction. Started in 2003 by Gary Scott & Nicholas Burnes who began building quality concrete swimming pools and spas who saw the need to expand with a physical pool shop offering all gears and chemicals their customer’s required as well as providing pool maintenance and care. Initially planned as simply building  a team of people who could continue to serve the customers from their manufacturing division but has since grown to offer goods and services to anyone with a pool or spa in the region.

Working out of a shed in the industrial area they begun to provide the final pool handover & lessons to clients from the construction company,  such as free instore water testing and advice, & onsite pool maintenance programs.

A decade on and the Crown Pool Shop has grown into a team of 12, including 4 onsite service technicians.
Crown Pool Superstore is committed to protecting any personal information about you that we hold. We understand the importance of your privacy and your concerns about the security of your personal information.
This policy sets out how we manage your personal information and safeguard your privacy.

When you visit this website, we can record certain information in relation to your visit such as:

• Your IP or proxy server IP;
• Basic domain information;
• Your Internet service provider is sometimes captured depending on the configuration of your ISP connection;
• The date and time of your visit to the website;
• The length of your session;
• The pages which you have accessed;
• The number of times you access our site within any month;
• The size of file you look at;
• The website which referred you to our website; and
• The operating system which your computer uses.

This information is only used for statistical and website development purposes.

What is personal information and why do we collect it?

Personal information is information that identifies you or could identify you as an individual. During your dealings with us, we may collect personal information such as your name, address, email address and phone number.

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to us, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.

We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Disclosure of personal information

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you. We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

Information security

We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.

Maintaining the quality of your personal information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Access to your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Crown Pool Superstore will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Privacy Policy complaints and enquiries

Australian Privacy Principle 1 of the Privacy Act 188 (Cth) allows you to make a complaint about any alleged breaches of privacy.  In order to lodge a complaint with us, please contact using with the below listed details by emailing admin@crownpoolsuperstore.com

Your name; Details of the alleged breach of privacy; and, URL link to the alleged breach of privacy (if applicable).

Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.